Speechless: Lessons From the Frontlines of Customer Experience

No. of episodes: 9
Latest episode: 2026-06-24

Business Technology

Where can you listen?

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From brilliant customer experience breakthroughs to unbelievable service fails, Speechless dives into the real stories behind how businesses treat people—and how people remember them. Each episode, we explore the human and AI-driven moments that make customer experiences unforgettable—for better or worse.

Join CX expert Matthew Storm as he interviews contact center changemakers.

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Episodes

Questions & Answers

How many episodes are there of Speechless: Lessons From the Frontlines of Customer Experience ?

There are 9 episodes avaiable of Speechless: Lessons From the Frontlines of Customer Experience .

What is Speechless: Lessons From the Frontlines of Customer Experience about?

We have categorized Speechless: Lessons From the Frontlines of Customer Experience as:

Business
Technology

Where can you listen to Speechless: Lessons From the Frontlines of Customer Experience ?

Speechless: Lessons From the Frontlines of Customer Experience is available, among others places, on:

Spotify
Apple Podcasts
Podtail
Google Podcasts

When did Speechless: Lessons From the Frontlines of Customer Experience start?

The first episode of Speechless: Lessons From the Frontlines of Customer Experience that we have available was released 9 September 2025.

Who creates the podcast Speechless: Lessons From the Frontlines of Customer Experience ?

Speechless: Lessons From the Frontlines of Customer Experience is produced and created by Matthew Storm.