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Churn Flags: Real time retention experiments with SaaS growth leaders
Nikki Elbaz | Retention and expansion strategist for mature SaaS companies

Churn Flags: Real time retention experiments with SaaS growth leaders

No. of episodes
10
Latest episode
2026-10-21
Business Marketing

Where can you listen?

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Most retention plays kick in when an account already has one foot out the door. The real win is earlier – the moment a happy customer starts weighing whether to stay, long before anything trips an at-risk dashboard.

Every episode, host Nikki Elbaz hands a SaaS leader one real piece of customer feedback – a 3-star review, a Reddit rant, a survey response – traces it to one of the nine Change Flags behind the reevaluation, and together they build a live retention experiment. For the retention, NRR, and expansion calls that don't have a best practice yet. New episodes every other Wednesday.

Episodes

Questions & Answers

How many episodes are there of Churn Flags: Real time retention experiments with SaaS growth leaders?

There are 10 episodes avaiable of Churn Flags: Real time retention experiments with SaaS growth leaders.

What is Churn Flags: Real time retention experiments with SaaS growth leaders about?

We have categorized Churn Flags: Real time retention experiments with SaaS growth leaders as:

  • Business
  • Marketing

Where can you listen to Churn Flags: Real time retention experiments with SaaS growth leaders?

Churn Flags: Real time retention experiments with SaaS growth leaders is available, among others places, on:

  • Spotify
  • Apple Podcasts
  • Podtail
  • Google Podcasts

When did Churn Flags: Real time retention experiments with SaaS growth leaders start?

The first episode of Churn Flags: Real time retention experiments with SaaS growth leaders that we have available was released 10 June 2026.

Who creates the podcast Churn Flags: Real time retention experiments with SaaS growth leaders?

Churn Flags: Real time retention experiments with SaaS growth leaders is produced and created by Nikki Elbaz | Retention and expansion strategist for mature SaaS companies.