Call Center Outsourcing Podcast

No. of episodes: 107
Latest episode: 2026-10-27

Business Management

Where can you listen?

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The Call Center Outsourcing Podcast by Focus Services explores the latest trends in call center outsourcing, AI-powered customer support, and global BPO strategies. Hosted by Jan Santafede, VP of Marketing and Felipe Escobar, Director of Marketing and Desing, this podcast delivers expert insights on scaling customer experience, improving operational efficiency, and leveraging AI solutions for call center environments. Learn how companies are transforming support operations through outsourcing, automation, and omnichannel customer engagement.

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Episodes

Questions & Answers

How many episodes are there of Call Center Outsourcing Podcast?

There are 107 episodes avaiable of Call Center Outsourcing Podcast.

What is Call Center Outsourcing Podcast about?

We have categorized Call Center Outsourcing Podcast as:

Business
Management

Where can you listen to Call Center Outsourcing Podcast?

Call Center Outsourcing Podcast is available, among others places, on:

Spotify
Apple Podcasts
Podtail
Google Podcasts

When did Call Center Outsourcing Podcast start?

The first episode of Call Center Outsourcing Podcast that we have available was released 17 March 2026.

Who creates the podcast Call Center Outsourcing Podcast?

Call Center Outsourcing Podcast is produced and created by Focus Services, LLC - BenJoe Markland.